All event bookings must be confirmed in writing by the Client.
A 25% booking deposit is required to secure MCW Caterers for the date of your event (this deposit is non-refundable should your event be cancelled, see below)
All bookings are subject to minimum guest numbers, these will be confirmed in writing by MCW Caterers to the Client.
Booking Deposit
A booking deposit figure will be provided to the Client in writing by MCW Caterers once your booking confirmation is received. This deposit will be deducted from the total event costs which will be issued to the Client no later than 7 days prior to the event (please see our Payment terms below).
Payment methods available include bank transfer, debit card, credit card.
Booking Confirmation
Once the Clients deposit/s have been received a receipt will be issued by MCW Caterers.
Variations to the Price
All bookings are subject to minimum guest numbers which will be confirmed by MCW Caterers at the time of booking.
Where children are attending – if over 10 years of age they are payable at the same rate as adults, if under 10 years of ages they are chargeable at half the adult price (subject to minimum numbers mentioned above).
Any variation to menu selections for children must be discussed with MCW Caterers as soon as possible so menus can be revised accordingly.
Payment of Total Event Costs Prior to Event
Payment in full is required for all catering services to be provided by MCW Caterers prior to the event. Final guest numbers must be confirmed to MCW Caterers no later than 7 days prior to the event.
The information provided at this point will be used to produce your total event cost invoice, arrange staff and co-ordinate with your venue. Once our invoice is received by the Client payment must be received no later than 5 days before the event. After final numbers have been provided to MCW Caterers we are happy to accept any increases in requirements however no reduction will be possible.
Should MCW Caterers be advised of any increases following payment and less than two 2 days prior to the event, MCW Caterers reserve the right to accept these and will raise an additional invoice following the event for these guests or extras food needed, payment will then be due for immediate settlement by the Client.
As cancellation insurance is not available to a catering supplier, the Client is advised to arrange such insurance to recover their losses.
Cancellation Charges
In the unfortunate event of a booking having to be cancelled confirmed in writing will be needed by the Client. Your deposit will be retained and the following charges will be incurred
Cancellation received with less than two months notice prior to the event – 50% of the total event cost
Cancellation received less than one month prior to the event – 100% of the total event cost
The total event cost will be based on the number of confirmed guests attending at the agreed price per head. Should guest numbers be unconfirmed at the time of cancellation the total event cost will be based the originally quoted/estimated guests numbers.
Any additional costs incurred by MCW Caterers in preparation of the event up until the time of cancellation will be charged to the Client. This is to cover any losses caused to MCW Caterers for administration costs, travel, supplies etc. and will be discussed fully in event of cancellation.
Dietary Requirements and Allergies
MCW Caterers will endeavour to provide suitable adaptions to the Clients menu for any guests with special dietary requirements or allergies. We cannot however take responsibility for any guests unless advised in advance (no less than one month prior to the event).
Clients Food and Drinks
We accept no liability for any food supplied to the Client by another caterer (or food products suppliers by the Client themselves) in additional to those arranged by MCW Caterers.
The Client agrees to pay for any loss or damage to any equipment, crockery, cutlery or glassware supplied by MCW Caterers for the event, including any issues caused by the Client guests.
The use of candles by the Client for centre pieces or decoration where MCW Caterers have supplied table linen is strictly prohibited.
MCW Caterers will not be held responsible for the theft, lost or damage to any personal effects of the Client or gifts brought onto premises by the Client guests.
Liability of MCW Caterers
MCW Caterers accept no liability under any claim whatsoever (be it by negligence or otherwise) arising from any loss over the figure of the existing MCW Caterers Public Liability Limit of Indemnity. Note that this figure, which may change from time to time, is available upon request.
Force Majeure
MCW Caterers shall incur no liability to the Client if performance of the contract is prevented or hindered by any case whatsoever beyond MCW Caterers control and in particular but without prejudice to the generality of the foregoing, by act of fire, flood, subsidence, sabotage, accident, strike, or lock out and shall not be liable for any loss or damage resulting there from suffered by the Client.
Future Changes to Terms and Conditions
MCW Caterers reserve the right to change our Terms and Conditions when necessary due to the continual evolving nature of our business. It is your responsibility to ensure that you are up to date with our Terms and Conditions.
Delaying serving time charges
Charges of R650 per hour will be charged for every hour delayed for serving time